Whilst we know some customers have not had any issues with placing our bowls in the microwave or dishwasher, we do not recommend this, as the extreme heat can reduce the lifetime of your natural bamboo
The removable silicone on both the bowl and spoon are indeed safe for the top drawer of a dishwasher
To prolong the life of your bamboo bowl or plates keep these simple tips in mind:
• Do not put place in the dishwasher. Use a tiny amount of washing up liquid, warm water, and a cloth or sponge to clean. Be sure to rinse thoroughly.
• Do not place in the microwave.
• Dry your bamboo bowl and plate by allowing it to air dry for a few hours. This will ensure it is completely dry before you store away, preventing it from building bacteria or mould.
• Do not leave your bowl or plate to soak in water for a prolonged period of time. After an extended period of time bamboo can become very absorbent and will draw in liquids and odours very quickly.
• Every few months, oil your bamboo bowl or plate to keep them from splitting. Apply beeswax or a food safe oil like walnut oil, coconut oil or almond oil to a rag or paper towel. Do not use olive oil as it goes rancid too quickly. Rub a liberal amount into the wood. Wipe off excess and allow to set overnight before using it.
Currently, we are currently not available in store in place. You see, we love personally interacting with all of our customers and this relationship is essential to the development of new and better products, as well as to building the bamboo movement in general.
That's great! You are more than welcome to use both offers, but please note that you can only apply one discount/promotion per order. If you enter multiple discount codes the last one entered will be applied and any prior codes entered will be disregarded.
Please double check your order confirmation to make sure that that offer you wish to receive has been applied next to "discounts" in your order summary.
We regularly offer promotional discounts which can include anything from monetary discounts to free gifts with purchase. Please be aware you can only apply one discount/promotion per order.
To use a discount on your order first add the product(s) you would like to purchase to your cart and in the checkout view please enter your discount code in the "Discounts" text field provided and then click "apply".
To confirm your discount was applied please double check your order confirmation and make sure that your offer is displayed next to "discounts". If you apply a monetary discount the amount will automatically be deducted from your order total.
If paying with a 3rd party (e.g. Paypal) please make sure you offer is applied before continuing to the 3rd party platform to complete payment.
If you have received a damaged or incorrect item, contact our customer support team at email@example.com with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you.
There will be times that our products will be out of stock, on most occasions pre-orders will be delivered within 30 days of your order. If you would like an idea of how long the wait will be, please email us at firstname.lastname@example.org We offer out of stock items for pre-sale. We advise purchasing pre-sale products as they are the first ones out of the door when we are re-stocked!
Our suction bowls and plates adhere best to smooth, non-porous surfaces such as plastic, tile, glass, fibreglass or metal. High chairs or wooden surfaces that are textured, porous or have slight curves will make it difficult to achieve lasting suction power.
To ensure a firm bond, surfaces should be totally free of dirt and soap film before attaching the bowl or plate.
EU - all items are sent via Amazon Fulfilment or via Royal mail with an estimated delivery at 2-3 working days excluding Sundays and Bank Holidays.
USA and Australia - select items are sent via Amazon Fulfilment with an estimated delivery at 2-3 working days excluding Sundays and Bank Holidays. Items excluding our feeding products are sent via select international couriers
WorldWide - items shipped to locations outside of the above countries are shipped via select international couriers with an estimated delivery at 4 - 7 days excluding Bank holidays.
Yes. After your order ships, you'll receive a notification email with a link to track, so you can check on your shipping status and know when to expect your order. bamboo bamboo orders, order are typically dispatched on the same day, however, please allow 24 hours for your order to ship due to processing time.
All product prices will show be shown in the local currency throughout your journey to the check out page at which point the final amount will be shown in GBP. This is simply because our shop is based in the UK. Rest assured that the final amount will reflect the exact amount in your local currency as you expect just converted to GBP using the most up to date currency converter.
Typically, all items are dispatched on the same day and shipped together. However, there may be occasions where your orders are split into two separate deliveries. This is simply because our products are stored in multiple different warehouses. In these case your additional items should be within 24-48 hours.
We understand that sometimes products need to be returned. You may return any product ordered from the bamboo bamboo website within 30 calendar days after the date of shipment.
Firstly please email us with your Order Number ID so that we can initiate the process and confrim via email. When returning, items must be in its original packaging, undamaged and accompanied by the corresponding confirmation email.
Please email hello@bamboobamboo for any return enquiry and we will get back to you asap.
Our products are made to make you happy and we back that up with our return policy. If you are not pleased with your purchase from bamboo bamboo, just contact us within 30 days and we will give you a refund or replacement. Whilst we hope it doesn’t come to that, we’ll make it as painless as possible. Simply contact our customer care team at email@example.com and we will assist you with arranging your return.
All of the materials used in the production of our Bamboo Bowls are considered 'zero toxic' In other words, they contain no toxic air contaminants or hazardous air pollutants of any kind. In fact, the materials in our sealants that by definition are considered VOC’s are the same ingredients used throughout the food, cosmetic, and pharmaceutical industries with wide-ranging regulatory approvals.
After about 3 months worth of diligence and research, we chose to work with a specific factory in a small village in southern China, which grows organic bamboo. We looked at the process, the people and were satisfied that we had chosen a highly reliable company where bamboo cultivating provides jobs and opportunities for families who live there.
When it comes to children, we take extra measure to ensure our products meet the safety requirements for children. The Consumer Product Safety Improvement Act authorises the Consumer Product Safety Commission to verify compliance of a product based on safety considerations and regulations. CPSC establishes testing protocols to simulate normal or reasonably foreseeable use, damage, or abuse in which toys and other articles intended for use by children may be subjected.
bamboo bamboo products are tested by a CPSC accredited testing facility. Certificates of conformity may be made available on request.
We work with consumer protection professionals to keep us apprised of any relevant changes from the CPSC (Consumer Product Safety Commission).
Yes, both the silicone and it's colouring are toxic free. We only use food grade silicone, which also non-toxic to aquatic life, or soil organisms, non hazardous and can be recycled after a lifetime of use.
In general the production process is such, that the resulting coloured silicone material is completely stable without the need for any toxic additives.
Yes. As you would expect, our products meet or exceed food safety testing. All our products are tested and must pass independent international laboratory testing before we can label our products 'food safe.'
In order to meet the requirements of the Federal Drug Administration (FDA) and the Consumer Product Safety Council (CPSC), we use an independent third party to test and certify that our products comply with product safety requirements.
Thanks for your enthusiasm for sharing our products! Currently, we don't have a re-sale system in place and would prefer to have people buy directly from us. You see, we love personally interacting with all of our customers and this relationship is essential to the development of new and better products, as well as to building the bamboo movement in general. We do appreciate your support and invite you to contact us if you want to discuss any unique opportunities or proposals that you might have.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.